Returns & Shipping Policy
Last updated: October 27, 2026
Shipping
Where we ship: We ship to addresses within the United States only. We do not ship internationally.
Where orders ship from: All orders ship from our own warehouse in Charlotte, North Carolina.
Processing time: Orders ship the next business day. Orders placed on weekends or holidays ship the next business day.
Carrier and rates: We ship via UPS. Shipping costs are shown at checkout. Tracking information is emailed when your order ships.
Address accuracy: Please confirm your shipping address at checkout. We are not responsible for delays or losses caused by an incorrect address. Address changes after an order has shipped may incur fees.
Returns
All sales final: For health and hygiene reasons, intimate products are non-returnable and non-exchangeable once they have shipped, including unopened items, except as described under "Damaged, defective, or incorrect orders" below.
Order cancellations: You may cancel an order before it ships by emailing hello@LoveFactoryToys.com as soon as possible. Once an order has shipped, it cannot be canceled.
Damaged, defective, or incorrect orders
If your order arrives damaged, is defective, or contains the wrong items or quantities:
1. Report it within 30 days of delivery by emailing hello@LoveFactoryToys.com with the subject line "Order Issue" and your order number.
2. Include your order number, the affected SKUs and quantities, a description of the issue, and clear photos of the item(s), the outer shipping box, and the shipping label.
3. Keep all packaging until the claim is resolved. Carrier damage claims may require it.
4. We will review your claim and reply by email. Do not return items unless we ask you to. If a return is needed, we will provide a prepaid return label.
5. Once a claim is confirmed, we will ship a replacement at no charge or issue a refund or credit to your original payment method, at our discretion. Refunds may take additional time to appear on your statement.
Shortages: Please count your cartons when the carrier delivers. Note any visible damage or missing cartons on the delivery receipt when possible.
Lost packages: If tracking shows your order as delivered but you have not received it, contact us as soon as possible and we will help you open a carrier claim.
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